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MEDIA
User Spotlight: Edmond, OK
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 Located in central Oklahoma, Edmond is a suburban neighbor to Oklahoma City. The city's history dates back to the early 1800's when the area was used for cattle ranching and a natural stopover point along the Chisholm Trail. Later, the area became a water stop along the Santa Fe railroad route. Edmond was settled in 1889 and today is a thriving city and home to more than 70,000 residents.Situation In 1996, the city of Edmond Oklahoma recognized the need to better manage their Public Works and Utilities infrastructure. At the direction of the city manager, the Information Technology department was tasked to find an integrated system that could be used citywide. With an emphasis on using a GIS-based approach, city staff sought a solution that would utilize GIS data as a backbone to a variety of departmental applications as outlined in the city's overall GIS Implementation Plan (PlanGraphics and Black & Veatch). The city wanted solutions that could be deployed in multiple departments, yet share data across the enterprise, easily and efficiently. They wanted a system that was truly integrated with GIS and could be leveraged to help maintain their GIS investment. Vision City Manager, Leonard Martin had the foresight of an integrated GIS-based asset and maintenance management system that would not only utilize the inherent capabilities of GIS, but also leverage the data created and maintained by city staff – both internally and externally. Solution In 1997, the Environmental Systems Research Institute (ESRI) responded to the city's RFP offering a suite of applications to meet the city's needs. These included ESRI's leading GIS products and Azteca Systems Cityworks. The city awarded portions of the contract for data conversion and Permitting / Development Review to other firms. The selected applications were required to communicate and function in an enterprise environment. At that time, Cityworks had not yet been deployed for streets, traffic, storm water and electric systems management. In a unique arrangement, the city partnered with Azteca Systems to guide the development of data models and specific application capabilities to meet the needs for these disciplines. Using a three phase implementation, the city worked closely with Azteca Systems to implement the customer call and work order systems followed by the database design and deployment for streets, traffic and storm water. Cityworks for Electric was deployed in the third phase. Cityworks and PERMITS Plus were interfaced to allow for smooth flow of data between applications in such a way to automate the city's existing business process. Today, the city is able to process requests for service from citizens quickly and efficiently. The work order process is continuously refined as staff explores and discovers the flexibility of Cityworks, adapting both the software and their processes to streamline the day-to-day business activities. Result Cityworks is used to manage water, wastewater, storm water, streets and traffic, and electric systems. Together with Accela's PERMITS Plus, the city is able to access more information about the maintenance of infrastructure through the city, enabling more informed better decision-making. Edmond has been recognized by ESRI, receiving the coveted Special Achievement in GIS award at the 1999 ESRI International User Conference and the Founders Award, presented by the South Central Arc Users Group in 2002. Statistics
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Printable Version