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Cityworks
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Cityworks Desktop
Cityworks Anywhere
   Designer
   DataPump
Cityworks Server
Cityworks Storeroom
Pavement Analysis Interface
Cityworks® Desktop is designed for a wide variety of organizations involved in the maintenance and operations of capital assets and infrastructure. An easy-to-use, map-based work management application, Cityworks is used by maintenance and operations personnel to capture and respond to customer concerns; create and track work orders; and conduct inspections and tests on asset features. Cityworks includes ad-hoc search and reporting tools, user level administrator, and is the only system fully integrated with GIS.


A key element of Cityworks' design is its flexibility in asset and activity management. For users that have embarked on developing a GIS database for their agency, Cityworks' asset-based management is a preferred approach. Cityworks utilizes the GIS database (geodatabase) as the core asset inventory with no linking, integration or synchronization required. Using this management model, work activities are directly connected to specific assets, rather than general locations such as addresses. While work orders and service requests may be located using a street centerline or parcel layer, they are more typically associated with the actual asset or assets inventoried in the GIS. For users that have partially developed or no GIS asset inventory, Cityworks supports work orders and service requests using addresses. This approach allows users to perform work management while still developing an asset inventory.

Designed as an extension of the standard ArcGIS interface, Cityworks Desktop is built for maintenance and operation staff desiring the benefits and functionality available from the GIS interface while managing and performing maintenance activities and investigating and resolving customer concerns. Cityworks is accessible from a palette of tools that can be positioned anywhere on the map view. Beyond Cityworks, users can also take advantage of any other extension offered by ESRI, other ESRI-based applications and those created by the users.


Cityworks Desktop ® is an asset-based maintenance management system. The work order is linked to a GIS asset and displayed in the map view.

Historically, maps have proven important for maintenance and operations. However, maintenance and operations staff typically are not GIS users. Professional level GIS interfaces can be complex. Cityworks Desktop and the ArcGIS interface can easily be simplified providing a subset of controls commonly used by maintenance and operations staff and presented using intuitive icons. The result is an easy-to-use, map-based interface with all the power and flexibility of Cityworks yet optimized for the end user.


Cityworks Desktop - Simplified interface.

Cityworks Standalone option is available for users who interact with work orders and services requests on a daily basis, yet do not need or want a map display. Standalone can be configured to access and edit GIS asset infrastructure data without the map view.



Cityworks Standalone
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